ACCESSIBLE CUSTOMER SERVICE PLAN

Providing Goods and Services to People with Disabilities

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Altrom | Auto-Camping is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that all our employees are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods and services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their authorized service animals. Service animals are allowed in the areas of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a plan or unexpected disruption to services or facilities for customers with disabilities (i.e. washroom accessibility, ramp renovations, etc.) Altrom | Auto-Camping will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training

Altrom | Auto-Camping will provide training to our employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. Training will be provided to our employees upon hire.

The training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
• Altrom | Auto-Camping’s plan related to the Customer Service Standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty accessing Altrom | Auto-Camping’s goods and services
• Staff will be trained when changes are made to our plan